Distance to travel
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Customer facing
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Manager - Storage and Backup - Woolworths

Manager - Storage and Backup

Last Month

About the job


About Us

Technology is a game changer for any retail organisation. Woolworths is step-changing the way IT supports our business to meet our customers’ changing needs.

Woolworths IT has designed the vision for the future - “We provide Technology that helps the Woolworths Group create daylight” and we understand the environment we are operating in.

Woolworths IT delivers technology solutions to our organisation by providing the right innovative technology that works. Within Woolworths IT, we currently have programs of work running to implement leading edge solutions to accelerate business growth as well as change the way we work and deliver services to our internal and external customers.


About the Role:


Key Responsibilities

  • Driving us towards Operational Excellence in the Storage and Backup spaces.

  • Ensuring Operational Excellence in all activities of the Data Admin and Storage teams

  • Day to Day management of a small team

  • Adherence to IT Service Management disciplines and company methodologies.

  • Identification of risk and mitigation of the same

  • Sound and logical solutions to address or resolve issues, risks and opportunities.

  • Ensure that the culture of customer service and satisfaction is maintained at all times by the team, with responsiveness to customer needs and pro-activity to business and technical requirements.

  • Work directly with Service Owners to provide feedback on the performance of their service

  • Manage escalations hierarchical and process related escalations.

  • Provide direction and coaching to direct reports

  • Provide After Hours escalation on a rotating rostered basis


About You

Woolworths people are great people. Whether we’re learning new things, seizing the initiative, or winning together our customers are at the heart of everything we do. If you’re the sort of individual who takes accountability and strives to always do the right thing for each other, our communities, our customers, and our business then we ought to connect.


We are looking for our next superstar with the following experience:


  • Exceptional Operational experience in Storage & Backup.

  • A strong track record Managing Large Enterprise Backup and Storage services.

  • 3 years experience managing a team (3 - 10 members).

  • Previous experience working in a multi sourced environment.

  • Managing a team in a high pressure environment and enterprise size company.

  • Experience in working within a large organisation at the enterprise level.


What we can offer you:


  • An attractive remuneration package - including base salary, super and annual bonus
  • Added benefits - Including staff discounts, flexibility to work from different sites, healthcare, social club and much more (Site dependent)
  • Tech options - Woolworths are the largest employer of Google Apps in Australia, are early adopters of Agile and have BYOD options too
  • Work variety - The opportunity to work on multiple brands and sizeable projects
  • Training and Education - We pride ourselves in helping you realise your potential and give you the opportunity to be innovative
  • An exciting career - As our business grows, so do the opportunities for our people



We’re also social! - connect with us at #WOWcareers through LinkedIn, Facebook, Instagram or via www.wowcareers.com.au


If you have the energy, edge and ideas that will shape the future of our business for years to come then we want to hear from you!

Weekdays & Weekends
Customer Facing & Not Customer Facing
NSW, 2000
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About Woolworths

Woolworths is a dynamic, fast-paced, ever-changing, people-intensive environment to work in. Whether you work on the shop floor or in a support role, our people are a critical component of our business success!

We're looking for motivated individuals to lead our business into the future. We can offer you a range of challenging and rewarding career options to help you achieve your career goals.

So if you're motivated and eager to succeed, then let Woolworths assist you in making the right career choice.